From enquiry to departure

1. Step 01

   Choose a package

   Compare duration, departure city, hotel walking distance and inclusions. Open a package to see the itinerary, meal plan and remaining seats.

2. Step 02

   Register and add pilgrims

   Create an account, then enter each traveller exactly as printed on the passport or CNIC — name mismatches delay visas.

3. Step 03

   Upload documents

   Passport as PDF, a recent photograph, and CNIC where required. Our visa desk rejects blurry scans before they reach Nusuk.

4. Step 04

   Transfer the advance

   Send 20% to our Meezan Bank, EasyPaisa or JazzCash account. Upload the payment screenshot in the same booking so finance can match the amount.

5. Step 05

   Staff verify and proceed

   An assigned employee checks the slip, documents and seats, then files the Nusuk hotel BRN, transport and visa. You see every status change in My Bookings.

6. Step 06

   Balance, tickets and travel

   Pay the remaining balance the same way. Once verified, tickets and hotel vouchers are issued and your group leader stays with you until return.

Admin assigns each file to an employee (sales, visa desk or operations). That person can approve documents, verify or reject payment screenshots, update booking status and message you inside the booking.

• New booking. Online, walk-in or phone. Admin assigns an employee (sales, visa desk or operations).
• Documents. Employee reviews CNIC/passport scans and photos, requests a re-upload if quality is poor, then marks each file approved.
• Advance payment. Client transfers to the company account and attaches a screenshot. Finance or the assigned employee verifies or rejects with a reason.
• Visa & Nusuk. Hotel and transport are registered on Nusuk (BRN). Visa is filed only after the booking is linked — the 2026 no-booking-no-visa rule.
• Balance & tickets. Remaining amount is collected the same way. Tickets and vouchers go out after the last verified receipt.
• Completed. Status moves to completed after return. The full audit trail stays on the booking for admin records.

Every package lists hotel walking distance to Masjid al-Haram or Masjid an-Nabawi. Walking-distance rooms (up to 300 m) cost more; shuttle hotels (800 m+) keep economy fares down. Filter this on the packages page before you pay an advance.