Legal

Terms of booking

Usman Vera International Pvt LTD, registered in Pakistan, operates Umrah, Hajj and ziyarat programmes from Lahore. These pages explain how we collect pilgrim data, take payment, and handle cancellations.

Contract

A seat is held when the advance is verified, not when the form is submitted. Names must match the passport. We may substitute a hotel of equal or closer walking distance if the contracted house is overbooked — we tell you in writing first.

Your duties

Upload readable documents, transfer only to the published company accounts, and keep the remaining balance clear before tickets are issued. Airline no-shows are not refundable.

Our duties

Process visa and Nusuk BRN after payment and documents are approved, assign an employee you can message, and keep an audit log of status changes for admin review.